Yes, you will receive an email confirmation when you place an order on our website. If it is not delivered to your inbox, check your spam mailbox and if it still not traceable,
Please contact us at info@thesasafactory.comOur shipping partner is Shiprocket. Once an order is placed on our website, a email will sent with a tracking number. We ship PAN India within 5-6 business days (excludes government holidays and weekends). Any specific delays will be posted on our website.
Currently, We do not accept returns of our products that are purchased through our website (the only official site where we sell our products). If your order arrives damaged, it should be documented when received so that we can assess the damages and provide a solution. Please contact us at info@thesasafactory.com within 7 days of receiving your order.
We only replace items if they are defective or damaged and properly documented. If you need to exchange it for the same item, send us an email at info@thesasafactory.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thesasafactory.com
We do not accept cancellation for orders made on our website. Please email us at info@thesasafactory.com for any further support.